Frequently asked questions
Are your products authentic?
Yes. Every product we sell is 100% authentic and sourced directly from authorized distributors or brand partners.
Are taxes and duties included in the price?
Yes. All prices include applicable taxes and import duties for orders shipped to the United States (DDP).
Do your products come with original packaging?
Yes. All items come with their original brand packaging, and tags (where applicable).
Where do you ship?
We currently ship only within the United States. We’ll be expanding to additional regions soon. For the latest updates, please visit our Shipping Policy.
How long does delivery take?
Orders are typically processed within 1–3 business days after payment confirmation. Delivery usually takes between 3–17 days, depending on your location and courier availability.
Is shipping free?
Shipping is free on all orders above $350
What payment methods do you accept?
We accept major credit/debit cards and select cryptocurrencies (if applicable).
Can I cancel or modify my order?
Once an order has been placed, it cannot be modified or cancelled. Please review your details carefully before completing your purchase.
What is your return policy?
You may return eligible items within 14 days of delivery. For detailed instructions and conditions, please refer to our Return Policy.
How do I start a return?
Contact our support team with your order number and reason for return. We’ll guide you through the process.